Frequently asked questions

Below is a list of faq with regards to web hosting, web design and search engine optimisation.

General Web Hosting

Yes, JB WEB concepts features an enhanced user interface that is fully integrated with cPanel. Our control panel gives you access to a numberof hosting account features. Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.

Yes. You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, if you want us to maintain the website fully we will ensure all installations and functionality of the website.

Yes. You may monitor disk space and bandwidth usage from within your cPanel control panel.

If you need additional bandwidth for your account you will need to upgrade to a larger plan. You can upgrade to a larger plan through your control panel at cp.westhost.com. The cost will depend upon the plan you select. You can also log into your control panel at any time to view your current bandwidth usage statistics.

Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account. Contact us for more details.

Files must be transferred to the Web server via File Transport Protocol (FTP) or your account's Web-based File Manager. Well known FTP client software are File-Zilla and CuteFTP

You have unlimited access via FTP and the Web-based File Manager 24 hours per day, 7 days a week. As such, you can create and maintain your Web pages on your own computer and upload files to your website at your leisure.

JB WEB concepts can host any domain name. However, we only offer a limited assortment of domains that can be registered or transferred to us.

Depending on the plan, you have your choice of monthly, biannually, annually, or biennially billing.

Debit orders and EFT payments are accepted.

DOMAIN FAQ

When you register a domain name with JB WEB concepts, you will have full ownership of your domain name. This means that you can move your domain name somewhere else or modify it however you want. You have full control over your domain name.

Once your domain name has been registered (or transferred, if applicable), it usually takes about 12-24 hours to be active. All Internet providers must update their records (DNS tables) to reflect the new site's location.

Yes, it is possible to transfer your domain registration to JB WEB concepts. Contact us for more detail and we will assist in the process. A transfer request need to be sent to the current registrar in order to accept the transfer request ticket. Once this is done the domain will be transferred. Pricing for domain transfers and renewals varies by domain type (TLD).

There is no downtime associated with transferring your domain name registration to JB WEB concepts. Once the domain is transferred you may wish to change the DNS on your domain to point to our name servers. If you do change your DNS servers, this can introduce downtime of up to 24 hours.

From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-24 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.

Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

Web Design FAQ

The length of time it takes to create a fully functional website is based on several factors. Custom design work can take anywhere from 1 - 4 weeks, depending on the complexity of the design and the number of revisions you require. The development phase requires an additional 1 - 6 weeks, depending on the number of pages, and the functionality required. Of course, these are general guidelines, and we will make every effort to meet the timeframe you have in mind.

It is difficult to quote an average price, due to the enormous range in requirements for a site. A designer might charge R1500 - R6000 or more for a basic Web site, not including Web hosting fees. A 4 - 6 page template-based site will cost around R1500, while a full custom design will come in closer to R7000 to R14 000. Please see our pricing page for web design or contact us to discuss your requirements in order for us to create a quotation for you.

We specialise in responsive web design making use of HTML 5, CSS3, JavaScript, ASP.NET, C#, MVC, MVVM, Knockout.js, AJAX, Jquery, SQL Server, XML. Although it's unlikely, if there's something we can't do, we can reach out to our network of partners for additional services (at no additional cost to you)

We give as much latitude as we possibly can. After you've identified the general format and color schemes of your preferred design, we'll complete up to 2 rounds of major revisions at no charge. All minor revisions are provided at no charge.

Yes. Our web design and development service includes configuration of your email accounts, FTP accounts. Additionally, your site is built from the ground up with search engine friendly technologies and methods.

general, we don't recommend the use of templates, but they may be appropriate in certain situations. For example, if you absolutely must have a site launched within the space of a few days, or if you are on an especially limited budget, a template might be an acceptable short-term solution. However, these instances should be the exception rather than the rule for these reasons:

1. Most templates do not conform to important usability and search engine guidelines. If you're not meeting the needs of your users, or if the search engines can't easily index your site, then you'll simply be wasting your valuable time and money with this approach.

2. Most templates do not lend themselves to quick or easy modification. If you require design modifications, it's important to understand that they can substantially increase your total cost.

3. Templates purchased from the major online vendors may be used hundreds or even thousands of times, even by your own competitors. A cookie cutter design doesn't attract much lasting attention. Good design is a reflection of your business, your strategy and your audience.

For small projects, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion of the project. For larger projects, an initial payment representing one-third of the estimated total fee is required. The second payment is required upon the halfway point, with the final third due upon completion of the project.

SEO FAQ

SEO is the abbreviation for search engine optimisation

Search engines aim to build an index of all web pages via crawlers. These bots follow links (href and src) and index the files they encounter. When you enter a search query, search engines retrieve the most relevant web pages from their index and sort them based on several ranking factors.

White-hat SEO refers to techniques which search engines recommend as part of good design. They produce long-term results. Black-hat SEO involves techniques that are disapproved of by search engines. These can get your site penalized or ultimately banned from the index.

There are several techniques that are considered black-hat, such as:

Keyword stuffing: packing long lists of keywords on your site. The content usually has little or no value.

Cloaking: serving different content to crawlers and visitors.

Hidden text: hiding keyword-rich text in the background or off-screen.

Doorway pages: pages created specifically for crawlers.

There are more than 200 factors which are used to determine the relevancy of your pages. We don’t know all of them, but research has identified several important elements:

Backlinks: a link to a site is seen as a vote for that site. The more links a page gets, the better. Links from domains with a high authority are more valuable.

On-page factors: such as the title of the page, formatting, content, images and so on.

Domain age: as a rule of thumb; older is better.

Update frequency: frequently posting new articles or updating pages generally has a positive effect.

Google Panda and Penguin are updates to Google’s search engine ranking algorithm. The Panda update was first released in 2011 to improve the visibility of high-quality sites. Google Penguin was announced in April 2012 and penalized websites which used Black-hat SEO techniques.

This is probably one of the most common SEO-related questions. There are several causes which might prevent your site from showing up in the search results.

First of all you should perform a site: search in Google (e.g.: site:webdesign.tutsplus.com) to see if it has been indexed yet. If you see a list of pages, your site has been crawled and indexed by Google. If you see the following message: "www.yoursite - did not match any documents", it has not yet been indexed or it might have been removed from the index by violating Google’s Guidelines.

You can prevent a page from being indexed by Google with the help of the robots.txt file or robots meta tag. If you want to remove a page that has already been indexed, you can do this via Webmaster Tools > Optimization > Remove URLs.

No, search engines can not crawl the content on password protected pages, hence they can not be indexed.

Google can index https-pages (PayPal’s homepage is indexed as a https-version for example). Warning: this can sometimes be the cause of duplicate content if both http and https versions are indexed.

Short answer: no.

Why not? Because the amount of traffic a page receives is not a ranking factor. Yes, high traffic websites are usually correlated with high rankings, but the high ranking is not a direct consequence of traffic. Search engines don’t know how much traffic a website gets. They know how much they sent to a website, but they don’t know how much direct or referral traffic it may get, so they have incomplete data. And if you’re using Google Analytics on your site, Google can’t use this data due to privacy concerns.

So traffic doesn’t affect your ranking. Your link profile, content, domain authority, etc. affect your ranking. This will in turn improve the amount of visitors you get.

It’s impossible to appear in the search results if search engines don’t know your site exists, hence why a lot of people ask how they can get their new site crawled and indexed. There are several things you can do

Create an XML Sitemap and submit it via Google / Bing Webmaster Tools. This is an easy way of informing search engines about the pages you have already published.

Create some backlinks to your site. Crawlers discover new pages by following links. Doing some basic link building can help your new site get indexed.

You can submit your site to Google. Some people argue that this method has become obsolete, but it can’t harm your site and only takes a few seconds. So wouldn't you do that? Use Google's webmaster tools to submit your new site.

No, search engines can not crawl the content on password protected pages, hence they can not be indexed.

This is a rather tough question to answer. Improvements can be seen after a few days, weeks or even months. There are several factors to consider, such as the previous state of the website, the amount and type of changes, crawl rate, keyword competitiveness and so on. SEO is usually a long term strategy that can take several months.

You need to implement authorship information to display your profile image (via Google+). This article details you how to do this.

Yes, but only marginally. Because +1 is a relative new ranking signal, Google is still learning how it affects search quality.

Country-specific domain extensions (.de, .fr, .it...) can help you rank for local searches in your country. There is no ranking benefit of choosing a certain generic domain extensions (.com, .net, .org...).

The most important aspect of a site migration is URL redirection. Use a 301-redirect to send visitors from the old pages to the new. You can notify Google of a site migration via Webmaster Tools (Configuration > Change of address).

When you write naturally, you automatically use both forms in your text. Remember that it’s important to provide your readers with quality content. Text that has been over-optimized for a single keyword (without variations, synonyms, etc), will not be pleasant to read. Visitors come first, search engines second!

Long tail traffic comes from very specific keywords. So instead of ‘photoshop tutorial’ (short tail keyword), you get traffic from ‘photoshop tutorial for photo manipulation’ (long tail). Long tail traffic has less competition than traffic from short tail keywords.

The meta keywords tag has become redundant, so you don’t have to add it. The meta-description tag on the other hand, is still be useful to convince people to visit a page.

Search engines have trouble reading certain content types (images, video’s, flash...). A search engine friendly design is a website that can easily be crawled and indexed.

Search engines prefer longer pieces of content (usually +300 words). But that doesn’t mean shorter articles can’t perform well. It’s better to focus on the quality of your content than on content length.

It’s best to use hyphens (-). Using other punctuation marks, such as underscores (_) and plus signs (+) might confuse search engines. Using no separators at all should also be avoided.

The practice of buying links to improve the ranking of a page goes against Google’s Webmaster Guidelines. This is no surprise because you’re basically manipulating Google’s algorithm. That’s why these tactics are considered black-hat. Worst case scenario is a penalty for your site. But in reality it’s pretty hard for Google to discover paid links. Nevertheless it’s best to be careful.

YOU NEED SUPPORT?

Contact Us